Returns Policy

Faulty or incorrect items

The procedures set out here to cancel an order or return an item to not affect your right to reject faulty or incorrect goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, or have been sent the wrong item please follow the procedures outlined.

Returning an item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone or email us if you would like to return your order, explaining the reasons for your return.

The address for returning goods will be given either verbally or by email.

Goods must be returned in their original condition, including immediate packaging, within 10 days of receipt. Postage costs for returning goods are not our responsibility and should be paid in full by yourself, otherwise we will not be able to accept them and no refund will be given.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us.

You will need to give as your name and address details, as well as your order details. If you cancel part of an order, the postage and packaging charge is recalculated on the amount of items you keep.