Terms and conditions

Welcome to Rachel Mayfield's website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our Privacy policy section about Data Protection and how we use the information you give us.

On this website

"We" and "us" means Rachel Mayfield, or the website www.jewellerybyrachelmayfield.co.uk
"You" means the person using the website.
The website is intended for UK users only.
"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods through PayPal which, if accepted, will result in a binding contract. An acceptance email  confirms that the contract is formed.
"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.
By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Website content: We own the copyright to all the contents of this website, including images. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please contact Rachel Mayfield and apply for permission to reproduce any images from the website. While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

External material: You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links: The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Changes to Terms & Conditions: We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Termination of the website or services: We reserve the right to terminate the website or remove any of the items displayed on it with immediate effect at any time, for example if an item is not longer available or the components are unavailable.

Liability: We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. We remain liable for the quality of our goods .

Terms & Conditions for buying goods online

Certain steps must be followed for a contract to be formed, as described below. After you have placed your order:

1.       We will send you, as soon as possible, an email to acknowledge receipt of your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.

2.       When we despatch your goods we will send you a confirmation email. This means we have formally accepted the order, and are obliged to complete the contract.

We do not have to accept your order, and for example, we will not accept your order if:

• we do not have the goods in stock

• your payment is not authorised

• there is an error on our website regarding the price or other details of the goods

• you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch: If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please telephone us to cancel your order. You will need to give us your name and address details, as well as your order details.

Returning goods: Please refer to our  returns policy section for details of how and where to return goods.

Product availability: Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK or in the Channel Islands. If you are outside these areas and still wish to purchase items please contact us to make alternative arrangements.

Pricing and payment: Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Packing and delivery costs will be added to the total price of your goods. While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible. Unless there is a pricing error made on our website or in the ordering process, the price you pay is the price of the goods shown at the time you place the order, even if the price of the goods has since changed. If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error. Where an offer mentions that an item is reduced in price (for example, half price), the discount will be calculated at checkout before any postage or packaging charges are applied.

These terms and conditions are subject to English Law and the jurisdiction of the courts of England and Wales.